Visit SmartBear Support for product guides, troubleshooting, FAQs, and our award winning customer support for all of our products. Switch To: SmartBear.com. A response SLA is not the same as a connection timeout. Our website contains online documentation,

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Store. As an AlertSite user I would like to be able to create an SLA for a Monitor group so that I can measure the aggregate performance and availability.

Support. Other SmartBear Tools: Community. Our customers or trial prospects can access online information via our SmartBear website, www.smartbear.com . The Response SLA assertion checks whether the response arrives within the specific time limit. From there, select the desired SLA and time frame (24 hours, 7 days, 30 days). Browse Switch To: SmartBear.com. Support.

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Use the SLA Summary dashboard to create, configure, and review service level agreements (SLA) for your monitors. To monitor SLA compliance, you first need to create monitors for your key pages and transactions..

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Then, after the download finishes, it compares the response time against the SLA. Store. To open the SLA Summary, select SLAs > Summary from the top menu. AlertSite SLA features can be used to ensure that your 3rd party application or API vendors are delivering the service they agreed to.

Reduce MTTR. Here you can see whether a monitor met its SLA objectives for availability, uptime, and response time over the selected period. Resources. If you want to monitor uptime in addition to availability, configure the monitor with the SLA (MultiPOP) monitoring mode and at least 2 locations.This mode is available for all monitors except those using private monitoring locations (Private Node Server or InSite). It works in the following way: First, ReadyAPI downloads the response. Example: In a scenario, you select that Steps can not average greater than 3 seconds response time and no step can have a response time > than 5 seconds. Product Support Manual Page 3 SmartBear Product Support Procedures SmartBear provides assistance in several ways.

Enable validations around the concept of SLA's.